Q: Does this equipment have CE certification, and can it be exported to EU countries?
A: Yes. The equipment can provide complete CE certification documents and technical dossiers, fully complying with EU market access standards, and can be smoothly cleared for export.
Q: Can the equipment adapt to 110V/60Hz voltage for the North American market?
A: Yes. It supports customization of standard voltages in all countries around the world, including 110V/60Hz, 220V/50Hz, 380V/50Hz, etc., perfectly adapting to the power standards of different countries.
Q: Can the operating system be changed to English/Spanish for the convenience of overseas customers?
A: Yes. It supports customization of multi-language operating systems including Chinese, English, Spanish, Russian, Arabic, etc., with no language barrier for operation.
Q: What standard are the components of the equipment adopted, and is it convenient to purchase accessories overseas?
A: The equipment adopts international standard industrial components, compatible with mainstream brand accessories around the world, overseas customers can easily purchase corresponding accessories locally for convenient maintenance.
Q: Can we customize the corresponding certification according to the export country?
A: Yes. We can customize the corresponding certification and compliance solutions according to your target export country to meet the access requirements of the local market.
Q: Can the equipment manual be provided in multi-language versions?
A: Yes. We can provide operation manuals, maintenance manuals and installation drawings in the language of the corresponding export country, such as English, Spanish, Russian, etc.
Q: What is the guarantee for the packaging of export equipment, will it be damaged during long-distance sea transportation?
A: Export equipment is standard equipped with fumigation-free marine plywood shipping cases, with waterproof, moisture-proof and shock-proof reinforcement treatment, which can withstand long-distance sea and land transportation to ensure the equipment is intact.
Q: Can technical support be provided for the installation and debugging of overseas customers?
A: Yes. We can provide remote video installation and debugging guidance, and also arrange engineers to provide on-site installation, debugging and operation training to ensure the smooth commissioning of the equipment.
Q: How to deal with the after-sales guarantee after the equipment is exported, and can the wearing parts be supplied in a timely manner?
A: We provide a whole machine warranty service, and provide lifelong original factory wearing parts global direct delivery service, which can quickly respond to the after-sales needs of customers at home and abroad to ensure the long-term stable operation of the equipment.
Q: Can we customize the size and inlet/outlet direction of the equipment according to the factory layout of overseas customers?
A: Yes. We can customize the body size, inlet and outlet direction, height, etc. of the equipment according to the customer's factory layout and production line planning, perfectly adapting to the production scenarios of overseas customers.
